Shipping & Returns
Shipping Policy
We offer free shipping within the UK with standard delivery times of 3-5 business days. Orders are despatched within working hours, Monday to Friday 9am-5pm.
Please contact us if you require a different delivery time and we can see what we can do.
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We ship to the US and offer a standard and express service. Express should arrive within 3 days, customs clearance permitting. Standard should arrive within 6-7 days, customs clearance permitting. The cost of shipping varies between pieces and will be shown at checkout. Any import duties or charges issued by the customs authorities are payable by the customer. However, we do not expect you to be charged duties for items under 800USD as they are under the threshold.
Return & Exchange Policy
We accept returns of unused full price items that are in the same condition as you received and sent with the original packaging. Return requests must be made within 14 days of purchase and sent to info@ziimara.com.
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Ziimara reserves the right to refuse returns made outside of these conditions.
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Returns within the UK are free. Please note that customers outside the UK are responsible for the cost of returning an item. Please note that we are unable to offer a refund on any import duties or shipping costs you may have had to pay to receive the item.